SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from Apr 30, 2019 to Mar 24, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-286 | May 20, 2020 | Front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly | Suspension | 9,502 | Part replacement |
| 20V-064 | Feb 6, 2020 | Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally | Engine and cooling | 44,191 | Part replacement |
| 19V-544 | Jul 24, 2019 | Brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist | Stability and traction control | 6,925 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
22 complaints on file, page 1 of 2.
The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated while driving 35-40 MPH, the message "Hybrid System Malfunction" was displayed. The contact pulled over to the side of the road and contacted the dealer, and was informed that the vehicle was safe to drive. The vehicle was taken to the dealer, where it was diagnosed with excessive corrosion to the high voltage wiring harness between the high voltage traction motor and the high voltage battery. The dealer informed the contact that the failure could lead to a vehicle occupant being electrocuted. The dealer determined that the wiring harness needed to be replaced. The vehicle was not repaired. The contact related to the failure of the Toyota Campaign Number: 22TE09. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because the mileage had been exceeded. The failure mileage was approximately 115,000.
NHTSA complaint 11650172The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated while driving at an undisclosed speed, the contact discovered that an unknown fluid was leaking behind the brake pedal. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that brake fluid was leaking and that the brake booster pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 54,000.
NHTSA complaint 11641115The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated while the vehicle was parked, the contact heard a water-slashing sound inside the vehicle. The contact performed an inspection and noticed that the driver's side rear door panel was filled with water. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for a diagnostic test. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
NHTSA complaint 11626610The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated that while driving at an undisclosed speed and attempting to slow down, the contact became aware of an abnormal resistance on the brake pedal, which required excessive force on the brake pedal to stop the vehicle. The VSC Off warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to a second dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 45,000.
NHTSA complaint 11555224The contact owns a 2019 Toyota Rav4. The contact stated that while attempting to refuel the vehicle, the pump handle would click off inadvertently, preventing the refueling the vehicle. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100.
NHTSA complaint 11520465The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated that upon approaching the vehicle, there was fuel leaking onto the floor under the fuel filler neck. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the fuel tank and fuel sending unit needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was then taken to Toyota Chula Vista (650 Main St, Chula Vista, CA 91911), South Coast Toyota (1966 Harbor Blvd, Costa Mesa, CA 92627) and Culver City Toyota (9077 Washington Blvd, Culver City, CA 90232), where the mechanics diagnosed and determined that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact sought legal advice. The failure mileage was unknown.
NHTSA complaint 11513091TL* THE CONTACT OWNS A 2019 TOYOTA RAV4 HYBRID. THE CONTACT STATED WHILE HIS WIFE WAS STOPPED, A GMC YUKON CRASHED INTO THE REAR OF VEHICLE. THE AIR BAG FAILED TO DEPLOYED. THE DRIVER SUSTAINED INJURIES TO THE FACE AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS NOT FILED. THERE WAS NO REPORTED FIRE. THE VEHICLE WAS TOWED TO LAKESIDE TOYOTA 3701 N CAUSEWAY BLVD, METAIRIE, LA 70002(504) 833-3311 BUT VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 22,868. THE VIN WAS NOT AVAILABLE. *DT *DT*JB
NHTSA complaint 11403849MY TOYOTA RAV4 HYBRID WILL ONLY ACCEPT 9-10 GALLONS OF GAS WHEN FILLING FROM EMPTY. THE TANK IS SUPPOSED TO HOLD 14.5 GALLONS. I FIRST BROUGHT THE ISSUE TO THE DEALERSHIP IN 2019 AND THEY CLAIMED TO HAVE NOT HEARD OF THE ISSUE BEFORE. I BROUGHT IT TO THEIR ATTENTION AGAIN ON MY LAST VISIT IN JUNE 2020 KNOWING THAT IT WAS A KNOWN ISSUE AT THIS TIME- A GAS TANK MALFORMATION. I WAS TOLD THERE WOULD BE A FIX IN AUGUST 2020. THERE IS STILL NO RECALL OR SERVICE BULLETIN FOR THIS ISSUE AND IT CAUSES ME TO FILL UP WAY TOO FREQUENTLY CONSIDERING I PURCHASE A HYBRID TO GET BETTER MILEAGE.
NHTSA complaint 11375813VEHICLE'S FUEL TANK IS LISTED BY TOYOTA COMPANY AS 14.5 GALLON CAPACITY AND, IN REALITY, THIS TANK'S SHAPE ONLY ALLOWS IT TO FILL TO APPROXIMATELY 9 GALLONS. ADDITIONALLY, THE FUEL GAUGES "MILES TO EMPTY" DOES NOT APPEAR TO READ THE AMOUNT CORRECTLY. I HAVE ALMOST RUN OUT OF FUEL ON THE HIGHWAY AS A RESULT OF THE VEHICLE'S IMPROPER READING. THE ACTUAL GAS IN THE TANK WAS MUCH LOWER THAN THE VEHICLE ITSELF TOLD ME. THE RANGE IS ADVERTISED BY THE MANUFACTURER AT APPROXIMATELY 500 MILES WHEN IN REALITY IT APPEARS TO BE UNDER 300 MILES DEPENDING ON DRIVING CONDITIONS. THIS HAS PLACED ME AND MY FAMILY IN A DANGEROUS SITUATION AS WE CANNOT ACCURATELY ESTIMATE HOW MUCH FUEL IS IN THE VEHICLE BEFORE IT IS COMPLETELY EMPTY. I HAVE SEEN THIS PROBLEM IS ACTUALLY WIDESPREAD AND OTHER OWNERS ACROSS THE COUNTRY ARE ALSO DEALING WITH THE ISSUE. TOYOTA IS ALSO STILL SELLING THE VEHICLE'S 2020 MODEL WHICH APPARENTLY HAS THE SAME PROBLEM, AND IS NOT WARNING POTENTIAL BUYERS OF THE DANGEROUS DEFECT. *TR
NHTSA complaint 11321108I'VE ONLY FILLED THE TANK 4 TIMES SO FAR BUT I CAN NEVER GET IT FULL. THE MOST IT WILL TAKE IS ABOUT 10 GALLONS AND THAT IS ONLY IF I STAND THERE AND FORCE FEED IT MORE GAS VERY SLOWLY WHILE PULLING THE NOZZLE OUT A LITTLE AT A TIME. I HAVE TO FILL IT WAY TOO FREQUENTLY, AND IN THE WINTER IT IS ESPECIALLY INCONVENIENT.
NHTSA complaint 11301909MY TANK WON'T FILL BEYOND 9-10 GALLONS - EVEN WHEN IT SAYS EMPTY - THOUGH THE FUEL TANK SIZE SHOULD BE 14.5. HOWEVER, THE TANK WAS AT MAX CAPACITY WHEN PURCHASED FROM THE DEALER.
NHTSA complaint 11290880TL* THE CONTACT OWNS A 2019 TOYOTA RAV4 HYBRID. WHILE DRIVING 20- 30 MPH, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED A DODGE VAN. THERE WAS DAMAGE TO THE REAR DRIVER'S SIDE QUARTER PANEL OF THE CONTACT'S VEHICLE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD ON SEVERAL OCCASIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO VESCOVO TOYOTA OF LAS CRUCES (780 S VALLEY DR, LAS CRUCES, NM 88005, (575) 523-5566) WHERE IT WAS DETERMINED THAT THE BRAKES WERE WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INSPECT THE VEHICLE. THE INSPECTOR CONCLUDED THAT THE VEHICLE WAS WORKING AS DESIGNED AND PROVIDED CASE NUMBER: 190824088. THE CONTACT STATED THAT THE AUTO BRAKE FEATURE FAILED TO ENGAGE AND THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 350.
NHTSA complaint 11258524AS I PULLED IN TO PARKING SPOT CAR ACCELERATES HIT WALL AND SWERVES AND HITS SPARKED VEHICLE.
NHTSA complaint 11234732FUEL TANK CAPACITY 14.5 GALLONS CAN ONLY BE FILLED TO 9.5 GALLONS WITHOUT AGGRESSIVE "TOPPING OFF". IN ORDER TO AVOID POSSIBLE ENVIRONMENTAL HARM AND VEHICLE EMISSION CONTROL DAMAGE, TOPPING OFF NOT USED. HOWEVER, THIS LEAVES THE VEHICLE 5 GALLONS SHORT OF A FULL TANK (ABOUT 200 MILE RANGE LOSS)
NHTSA complaint 11233443THERE IS AN INABILITY TO COMPLETELY FILL UP THE GAS TANK. EVEN WHEN REACHING THE EMPTY READING ON THE GAS GAUGE, THE CAR ONLY SEEMS TO FILL 9.5-10 GALLONS OF FUEL. THE ARE IS ADVERTISED AS A 14.5-GALLON TANK, BUT IT IS IMPOSSIBLE TO GET THAT MUCH FUEL INTO THE TANK.
NHTSA complaint 11230375THE FUEL SAYS EMPTY BUT ONLY TAKES 9 GALLONS ON A 14 GALLON TANK. THE DEALER SAID THAT WE ARE NOT THE ONLY ONES THIS IS HAPPENING TO AND TOYOTA IS WORKING ON IT. MY SISTER-IN-LAW BOUGHT ONE A WEEK BEFORE US AND SHE IS HAVING THE SAME PROBLEM.
NHTSA complaint 11229761MY 14 GALLON CAPACITY FUEL TANK WILL NOT ACCEPT MORE THAN 9.9 GALLONS. EVEN WHEN I'VE RUN IT TO LOW FUEL WARNING LIGHTS, NEVER DOUBLE DIGIT FILLS. I'VE USED AT LEAST A DOZEN DIFFERENT GAS STATIONS AND SUPPLIERS INCLUDING ONE IN OREGON AND ALWAYS THE SAME LIMITATION. OWNERS MANUAL CAUTIONS AGAINST CONTINUING TO FILL AFTER AUTO SHUT OFF. WE HAVE TRIED FAST FILLS, SLOW FILLS, MANUALLY HOLDING THE NOZZLE AND HOLDING THE TRIGGER, MANY ANGLES ARE FAILING TO GET OVER 9.9! ROTTEN TO GET FAR LESS MILEAGE PER TANK THAN TOYOTA COMMERCIALS SHOW. I AM TEMPTED TO TRY FILLING AFTER THE CLICK OFF. WHAT'S WRONG WITH MY VEHICLE? IS THIS DANGEROUS SYMPTOM OR MANUFACTURING ERROR? CURRENT MILEAGE IS 2504 AND PROBLEM PERSISTS SINCE FORST BOUGHT NEW THROUGH THIS DATE. THANKS!
NHTSA complaint 11229116FUEL TANK DOES NOT FILL UP TO FULL. RANGE ADVERTISED AS WELL OVER 500 MILES BUT USUAL RANGE AFTER FILL UP IN 400S.
NHTSA complaint 11222043WHEN FILLING UP, THE GAS CUTS OFF VERY EARLY; THE GAS GAUGE WILL ONLY READ 3/4 TO 7/8 FULL. THIS LEADS TO "TOPPING OFF" WHICH IS AN ENVIRONMENTAL AND SAFETY ISSUE.
NHTSA complaint 11221991WHEN FILLING THE GAS TANK THE SAME WAY ALL CARS ARE FILLED, THE FUEL PUMP HANDLE/NOZZLE CLICKS OFF LONG BEFORE THE TANK SHOWS AS FULL. THE TANK IS NOT GETTING FILLED COMPLETELY, AS I CAN [VIOLATE OREGON STATE LAW] AND CONTINUE FILLING IT ABOUT 1.5 MORE GALLONS. 1ST ATTEMPT AT TOYOTA DEALERSHIP THEY DISMISSED THE CONCERN. 2ND ATTEMPT WAS AFTER I COMPLAINED TO TOYOTA AND THE DEALER CALLED ME BACK IN AND WITNESSED THE "UNFULL" TANK UPON FILLING IT USING THEIR IN-HOUSE STATION. I HAVE ANOTHER APPOINTMENT SCHEDULED FOR JUNE 27, 2019 BUT I'M READING ONLINE THAT EVERYONE IS GETTING THE RUN AROUND AND WE NEED GOVERNMENT HELP TO BE TAKEN SERIOUSLY.
NHTSA complaint 11221951Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.