Campaign 18V-335

Transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence

Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 18V335000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about powertrain on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 18V-335
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Metris	2015 to 2017	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

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Affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank
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Affected vehicles have rear differential gears that may have been improperly welded