Campaign 18V-497

Drive shaft securing bolts may loosen at the automatic transmission flange

Defect summary

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.

Consequence

If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Source: NHTSA ODI recalls file, campaign 18V497000. Text as published by NHTSA.

Vehicles covered

One product line is covered

Owner complaints filed with NHTSA about powertrain on these vehicles: 0, of which 0 involved a crash, fire, injury or death. Complaints are not verified by NHTSA.

Vehicles covered by campaign 18V-497
Make	Model	Model years	Complaints on this component
Mercedes-Benz	Metris	2017 to 2018	0

Source: NHTSA ODI recalls and complaints files. Equipment, tire and child-seat campaigns list products, not vehicles.

Investigation

No NHTSA investigation is linked to this recall

Most recalls are started by the manufacturer. This one lists "Manufacturer" as its origin.

22V-796 Oct 21, 2022
Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway
18V-335 May 22, 2018
Transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft
17V-592 Sep 22, 2017
Affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank
17V-149 Mar 7, 2017
Bracket for the center support bearing of the drive shaft may not have been properly welded
17V-094 Feb 10, 2017
Affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank
16V-342 May 24, 2016
Affected vehicles have rear differential gears that may have been improperly welded