Complaints over time
Complaints about the 2021 Lexus ES Hybrid peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Lexus ES Hybrid
Sedan, hybrid, 4x2, built in United States. Owner complaints on file from Jan 24, 2023 to Sep 26, 2024.
Recall campaigns covering this model year11000k vehicles or units across those campaigns
Owner complaints2Below the median 2021 sedan
Severity index0.02021 sedans average 7.9
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2021 Lexus ES Hybrid name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2021 Lexus ES Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-865 | Dec 20, 2023 | Short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying | Airbags | 999,901 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Lexus ES Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Sep 26, 2024Failure Sep 26, 202460,000 milesGlenview, ILSeat belts
The contact owns a 2021 Lexus ES 300H. The contact stated while driving 45 MPH and attempting to stop, the front driver’s side seat belt failed to retract. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
NHTSA complaint 11616651 - Filed Jan 24, 2023Failure Nov 9, 2022Vancouver, WAElectrical system, Adaptive cruise control, Automatic emergency braking
On Nov 9, 2022 I first noticed the problem. When I drove back to home Vancouver, WA from California I used cruise control all the way. I was driving at 70 and ahead of me was traffic. The car in front of me slowed down and the cruise control was on which was supposed to detect the car ahead and slowed down using the brakes but it didn’t and my rpm went high almost 4-5. I called the dealership about the incident while on the way. I was asked if there were any issues like lights, warning/message but there was nothing. I have a video about it. When I arrived home turned off the car. Woke up the next day, took it to the dealership and the car is working fine. I showed one of the service reps the video and he stated they cant fix the car because there is no issue coming up in the computer. At the time the mileage was 46,313. After this incident it didn’t happen again. However after 60k miles when I drove over 6-7hrs the problem came up again. I almost got in an accident because the car didn’t slow down and stop. I called the lexus headquarters and they communicated with the same dealership to look into it. My car is at the dealership right now and don't know if they will find the issue and if it will get fixed. I don't feel safe driving this car because of the close encounters Ive had to an accident. I rely on my car for my job and by leaving it at a dealership for many days Im losing income. I hope they can find the issue and fix it right away.
NHTSA complaint 11503312
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
117 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 26LF01 Aug 11, 2026 · Emissions
Under certain conditions, debris can accumulate inside the fuel cap causing potential fuel vapor leaks that can cause increased evaporative emissions to exceed the regulated limits. This issue will not trigger the M.I.L. (Malfunction Indicator Lamp). - 26LF01 Aug 6, 2026 · Emissions
TECHNICAL INSTRUCTIONS FOR SAFETY RECALL 26LF01 Certain 2019 – 2025 Model Year ES 300h Fuel Cap Negative Pressure Valve & Fuel Filler Dust Intrusion - L-SB-0021-25 Mar 10, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0021-25 Feb 27, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete. - L-SB-0057-22 Rev2 Feb 2, 2026 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26. - L-SB-0004-26 Jan 23, 2026 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. - L-SB-0030-24 Rev2 Dec 15, 2025 · Service Bulletin/Repair Instructions
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-TT-0326-23 Rev2 Aug 19, 2025 · Service Bulletin/Repair Instructions
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, use… - 24LE02 Aug 7, 2025 · Service Campaign
The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the i… - L-SB-0051-24 Rev2 Jun 25, 2025 · Service Bulletin/Repair Instructions
Some 2021 model year ES 250 and 2019 – 2021 model year ES 300h and UX 200 vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “Engine Maintenance Required” message is displayed in the Multi-Information Displa… - L-SB-0043-23 Rev1 Jun 13, 2025 · Service Bulletin/Repair Instructions
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks. - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - L-TT-0341-25 Apr 2, 2025 · Service Bulletin/Repair Instructions
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requeste… - 24LE02 Feb 20, 2025 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - 24LE02 Feb 20, 2025 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the guests’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - L-SB-0013-24 Rev1 Feb 10, 2025 · Service Bulletin/Repair Instructions
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is als… - L-SB-0017-19 Rev1 Feb 7, 2025 · Service Bulletin/Repair Instructions
Some 2010 – 2026 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard™. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard™. The wrinkles may trap water and cause the paint to stai… - L-SB-0010-20 Rev2 Jan 24, 2025 · Service Bulletin/Repair Instructions
Some 2021 model year Lexus vehicles are equipped with an eOwner’s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation sect… - L-SB-0057-22 Rev2 Jan 14, 2025 · Service Bulletin/Repair Instructions
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver … - L-SB-0051-24 Rev1 Jan 5, 2025 · Service Bulletin/Repair Instructions
Some 2021 ES 250 and 2019 – 2021 ES 300h and UX 200 model year vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “ EngineMaintenance Required” message is displayed in the Multi-Information Display (MID). Ad… - L-SB-0040-20 Rev2 Dec 10, 2024 · Service Bulletin/Repair Instructions
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the batter… - 24LE02 Dec 9, 2024 · Warranty Program/Extension
CUSTOMER SUPPORT PROGRAM 24LE01 Certain 2019 -2021 Model Year ES300H Certain 2021 Model Year ES250 Certain 2019 -2020 Model Year UX200 Coverage for Flow Shut-off Valve Coolant Leak - 24LE02 Dec 9, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the owners’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - 24LE02 Dec 5, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the owners’ ownership experience. Lexus is providing coverage for repairs related to Flow Shut-o… - 24LE02 Dec 5, 2024 · Warranty Program/Extension
In our continuing efforts to ensure the best in guest satisfaction, Lexus is announcing a Customer Support Program to provide coverage for Flow Shut-off Valve Coolant Leak on Certain 2019 – 2021 Model Year ES300H, Certain 2021 Model Year ES250, and Certain … - L-SB-0051-24 Dec 5, 2024 · Service Bulletin/Repair Instructions
Some 2021 ES 250 and 2019 – 2021 ES 300h and UX 200 model year vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a condition in which an “ Engine Maintenance Required” message is displayed in the Multi-Information Display (MID). A… - 24LE01 Dec 2, 2024 · Warranty Program/Extension
Frequently Asked Questions CUSTOMER SUPPORT PROGRAM 24LE01 Certain 2019 -2021 Model Year ES300H Certain 2021 Model Year ES250 Certain 2019 -2020 Model Year UX200 Coverage for Flow Shut-off Valve Coolant Leak - 24LE02 Dec 2, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the customers’ ownership experience. Lexus is providing coverage for repairs related to Flow Shu… - 24LE02 Dec 2, 2024 · Warranty Program/Extension
Although the flow shut-off valve is covered by Lexus’ New Vehicle Limited Warranty for 48 months or 50,000 miles (whichever comes first), we at Lexus care about the customers’ ownership experience. Lexus is providing coverage for repairs related to Flow Shu… - L-TT-0336-24 Rev1 Nov 6, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-TT-0336-24 Oct 24, 2024 · Service Bulletin/Repair Instructions
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087 - Lost Communication with ECM/PCM "A" Missing Message. Upon investigation, it is found that the engine ECU has been damage and needs to be replaced. In … - L-SB-0039-24 Oct 18, 2024 · Service Bulletin/Repair Instructions
Some 2021 – 2024 model year ES 250, ES 300h, ES 350, RX 350, RX 350h, RX 500h, UX 200, and UX 250h vehicles may exhibit a high-pitched noise coming from the front HVAC blower motor while operating the air conditioner or heater. This condition does not affec… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Rev1 Jul 29, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0030-24 Jun 21, 2024 · Service Bulletin/Repair Instructions
Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is t… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - L-SB-0023-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before… - L-SB-0024-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especi… - L-SB-0022-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and deckl… - L-SB-0021-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to… - L-SB-0020-24 Apr 19, 2024 · Service Bulletin/Repair Instructions
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small… - LSB005523A Nov 17, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2024 model year Lexus vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be prese… - LTT032623 Aug 17, 2023 · Service Bulletin/Repair Instructions
TT: A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers… - L-SB-0033-23 May 15, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2021 model year ES 300h vehicles equipped with a A25A-FXS engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P05A074 (Active Grill Air Shutter ?A? Actuator Slipping). To address these concerns, an updated radiator shut… - LSB004319 Feb 14, 2023 · Service Bulletin/Repair Instructions
OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23 - LSB000723 Feb 14, 2023 · Service Bulletin/Repair Instructions
TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a… - L-SB-0057-22 Dec 7, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to del… - L-TT-0321-22 Nov 10, 2022 · Service Bulletin/Repair Instructions
TT: Confirm there is an abnormal noise coming from the front of the vehicle, some customers describe the noise as a roaring type noise. Confirm the vehicle meets the following criteria: ?Mileage is under 5,000 miles ?No previous repairs or accidents … - LSB003621Rev2 Jun 6, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App do… - LSB003621Rev2 Jun 6, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2020 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App do… - LTT031622 May 13, 2022 · Service Bulletin/Repair Instructions
TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center. - L-SB-0031-22 Jul 21, 2022 · Service Bulletin/Repair Instructions
TSB: Some 2019 ? 2022 model year ES 300h and ES 350 vehicles and 2021 ? 2022 model year ES 250 vehicles may exhibit a whistle or wind noise from the rear left quarter window. An updated repair process has been created to reduce the possibility of this condi… - TECHNICAL INSTRU Jun 7, 2022 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTIONS.
Source: NHTSA manufacturer communications files.