Sedan, gasoline, built in United States. Owner complaints on file from Apr 27, 2024 to Jan 10, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-854 | Dec 15, 2023 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair,… | Structure | 2,976 | Part replacement |
| 21V-197 | Mar 19, 2021 | Front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair | Structure | 15,096 | Repair or modification |
| 19V-787 | Nov 1, 2019 | For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf | Communication | 24,226 | Software update |
| 17V-654 | Oct 16, 2017 | Rear axle differential mounting flange may fracture from repeated aggressive launches | Powertrain | 2,098 | Software update |
| 17V-627 | Oct 6, 2017 | Driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air… | Airbags | 495,290 | Not stated |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The rear differential failed, causing both rear axles to be broken and the vehicle to lose all propulsion on a city road. A noise in the drivetrain under acceleration was first reported to a dealership in Nov 2023 about five months prior to the failure, but the report was dismissed as tire slippage and not addressed further. Then the failure occured in April 2024, and the vehicle was towed to a dealership and repaired out of warranty at great expense. There were no warning lights or symptoms immediately prior to the failure.
NHTSA complaint 11635221My brother was driving his car on the highway and out of no where the sunroof literally exploded causing the glass to shatter on him and the front panel to detach from the vehicle. Swinging and hanging on the side of the car causing dents, scratches, and chips making this a safety hazard. Thank god my brother was able to safely merge over to the emergency lane without causing any accidents my brother was shocked with glass raining down on him when this happened but he wasn’t injured glad no one was injured in this incident because anything could’ve happened. A lot of Mercedes have a recall for the sunroofs front panel which causes it to detach from the vehicle while driving which I believe is what happened here this can cause a significant safety risk because the person might get jump scared causing him/her to swerve into other cars beside them. My brothers year and model is on the same recall list but his vin number was not included on the recall. Which leads me to think this was a mistake on the manufacturer end. We spoke to Mercedes USA (Manufacturer) And a Mercedes dealership said they cannot help us out or do anything for us to help us fix the sunroof because his vin doesn’t have that recall I asked if there could be a possibility that the car has that recall but it’s just not listed under and the recall they said that could be a possibility but they won’t fix it unless it’s under the vin which just now leaves us to pay 6-7 thousand dollars out of pocket to fix the sunroof, dents, and scratches that were causes by the sunroofs front panel flying off the car. There was not any warning lights or symptoms of this happening and I know for a fact a rock did not hit because the sunroof was closed at the time that this happened and we would have felt and heard it. Our only option now is to file claim with NHTSA and wait to hear back. The vehicle is available to see upon request.
NHTSA complaint 11585578Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.