Body and fuel not decoded. Owner complaints on file from Nov 4, 2020 to Apr 2, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-070 | Feb 6, 2026 | Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended | Airbags | 52,360 | Repair or modification |
| 25V-463 | Jul 11, 2025 | Electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display | Back-over prevention | 43,422 | Repair or modification |
| 22V-360 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 19,937 | Software update |
| 22V-134 | Mar 8, 2022 | Connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak | Fuel system | 42,132 | Part replacement |
| 22V-066 | Feb 8, 2022 | Brake fluid reservoir may be incorrectly mounted, which can allow it to detach | Brakes | 28,743 | Repair or modification |
| 21V-055 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Electrical system | 84,345 | Software update |
| 20V-729 | Nov 24, 2020 | Screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and… | Brakes | 562 | Not stated |
| 19V-715 | Oct 8, 2019 | Integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery… | Electrical system | 15,160 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT DRIVER AT RISK FOR RAPID ONSET TIRE WEAR AND DAMAGE RISKING IN BLOWOUT OR ACCIDENT.
NHTSA complaint 11652291My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and link to reports of the same: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11584290Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don’t know if it can be confirmed by a independent service center, but there is a history of this with other owners and I assumed it can. It has been inspected by a Merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.
NHTSA complaint 11582779After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.
NHTSA complaint 11566817To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".
NHTSA complaint 11474031Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Additionally, it was not secured properly but was just placed loosely in a plastic bag. Rear view camera system available for inspection upon request. I know for a fact that this is the case with other new 2020 Mercedes Metris. Additional information available upon request. I have had multiple conversations with MB Santa Rosa, CA and MB Wilsonville, OR and they have not been helpful. They expect me to pay for the part, even though MB did not install it properly. They refuse to fix the rear view camera system and restore it to factory specifications.
NHTSA complaint 11453499REARVIEW CAMERA BROKEN
NHTSA complaint 11373037Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.