AutoStatsIQ
Data through Oct 2026
Model year

2021 Mercedes-Benz Metris

Van, gasoline, 4x2, built in Spain. Owner complaints on file from Sep 4, 2025 to Sep 4, 2025.

Recalls (7)Complaints (1)Investigations (0)Bulletins (40)
Recall campaigns covering this model year7156k vehicles or units across those campaigns
Owner complaints1Below the median 2021 van
Severity index0.02021 vans average 6.3
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2021 Mercedes-Benz Metris peaked in 2025, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202512026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2021 Mercedes-Benz Metris name back-over prevention

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Back-over prevention
1
Equipment
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

7 recall campaigns cover the 2021 Mercedes-Benz Metris

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Mercedes-Benz Metris
CampaignFiledSubjectComponentVehiclesRemedy
25V-463Jul 11, 2025Electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to displayBack-over prevention43,422Repair or modification
23V-444Jun 26, 2023Fuel pump may shutdown, which can result in a loss of drive powerFuel system20,500Part replacement
22V-360May 20, 2022Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) systemCommunication19,937Software update
22V-134Mar 8, 2022Connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leakFuel system42,132Part replacement
22V-066Feb 8, 2022Brake fluid reservoir may be incorrectly mounted, which can allow it to detachBrakes28,743Repair or modification
21V-513Jul 7, 2021Seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properlySeat belts1,514Part replacement
21V-106Feb 23, 2021Front passenger seat frame base may not have been welded properlySeats4Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2021 Mercedes-Benz Metris

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Sep 4, 2025Failure Jul 11, 2025Kansas City, MOBack over prevention, Equipment

    The contact owns a 2021 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 25V463000 (Equipment, Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

    NHTSA complaint 11685088
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
All investigations
Service bulletins

40 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • LI54_30-N-080701 Jul 1, 2026 · Service Bulletin/Repair Instructions
    ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenan…
  • LI80.20-N-079697 Jun 8, 2026 · Service Bulletin/Repair Instructions
    Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There ar…
  • LI49.10-N-080528 Jun 3, 2026 · Service Bulletin/Repair Instructions
    OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust. Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11B300, 11EC0…
  • LI47.50-N-072080_4 May 7, 2026 · Service Bulletin/Repair Instructions
    Check engine light on and FC P146264 stored in engine and fuel pump control units Complaint Check engine light active and FC P146264 Temp. and pressure sensor B4/15 is stored in Engine control unit and Fuel pump control unit. Cause Software parameter in Fue…
  • 24V5497749 Oct 6, 2025 · Over The Air
    The software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update incl…
  • LI27.19-N-079793 Sep 16, 2025 · Service Bulletin/Repair Instructions
    Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54…
  • LI01.20-N-079115_1 Apr 3, 2025 · Service Bulletin/Repair Instructions
    Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to cra…
  • LI82.35-N-078930 Mar 10, 2025 · Service Bulletin/Repair Instructions
    Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with d…
  • LI07.70-N-078824 Feb 12, 2025 · Service Bulletin/Repair Instructions
    Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless ot…
  • VS2SPANBA Feb 28, 2025 · Service Campaign
    Mercedes-Benz AG, the manufacturer of Mercedes-Benz Metris Vans, has determined that the weld nuts on the longitudinal member were not installed according to current production specifications. An authorized Mercedes-Benz dealer will replace and install new …
  • LI13.22-N-078825_1 Feb 6, 2025 · Service Bulletin/Repair Instructions
    M274 poly-V belt squeaking noises, falls off, not aligned, broken
  • LI49.00-N-078608 Nov 28, 2024 · Service Bulletin/Repair Instructions
    SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readi…
  • LI08.10-N-078545 Oct 25, 2024 · Service Bulletin/Repair Instructions
    Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in …
  • VS2RADREI Jul 12, 2024 · Service Campaign
    Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure requ…
  • PDAGLACKHA Dec 19, 2023 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore come into contact wi…
  • 2023100006 Dec 13, 2023 · Service Bulletin/Repair Instructions
    Mercedes-Benz AG, the manufacturer of Metris vans, has determined that on certain Metris (447 platform) vehicles the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform and com…
  • MB Initial NCU Jul 5, 2023 · Service Bulletin/Repair Instructions
    Replace Fuel Delivery Module.
  • LI82.85-N-074054 Jul 6, 2023 · Service Bulletin/Repair Instructions
    The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio cont…
  • LI46.35-N-076604 Jul 13, 2023 · Service Bulletin/Repair Instructions
    Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
  • NCU-VS2SIMKOM Nov 9, 2022 · Service Bulletin/Repair Instructions
    (RC)Update Hermes Communication Module Software
  • MB Launch NCU-VS Oct 11, 2022 · Service Bulletin/Repair Instructions
    (SC)Inspect Clamps on Heating Circuit Hose Lines
  • Recall Notificat Jun 1, 2022 · Service Bulletin/Repair Instructions
    (RC)Update Hermes Communication Module Software
  • Service and Part Jun 15, 2022 · Service Bulletin/Repair Instructions
    (SC)Provide Supplementary Operator's Manual
  • LI82.85-N-074925 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a…
  • LI82.85-N-074922 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) cont…
  • LI82.85-N-074921 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navig…
  • LI82.85-N-074920 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping on windshield, a…
  • LI82.85-N-074919 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigat…
  • LI82.85-N-074054 Jun 2, 2022 · Service Bulletin/Repair Instructions
    Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Cause Hardware…
  • LI82.85-N-071595 Jun 3, 2022 · Service Bulletin/Repair Instructions
    Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can res…
  • Service Notifica May 17, 2022 · Service Bulletin/Repair Instructions
    Retrofit Hermes Communication Module
  • 2022040011 Apr 1, 2022 · Service Bulletin/Repair Instructions
    Check and Replace Fuel Hose Clamps and Hose.
  • 2022030032 Apr 1, 2022 · Service Bulletin/Repair Instructions
    Brake Fluid Reservoir Mounting.
  • Spare Tire Infor Mar 16, 2022 · Service Bulletin/Repair Instructions
    Replace Spare Tire Information Label
  • VSC2021110005 Dec 15, 2021 · Service Bulletin/Repair Instructions
    Replace Certain Seatbelts
  • LI82.85-N-074054 Dec 1, 2021 · Service Bulletin/Repair Instructions
    "Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
  • LI4730N0660142 Apr 6, 2018 · Service Bulletin/Repair Instructions
    Update document with remedy. Newly released purge valve.
  • VS2SITZNAT-Repla May 19, 2021 · Service Bulletin/Repair Instructions
    Replace Seat Frame Base
  • V-RC-2021040007 May 6, 2021 · Service Bulletin/Repair Instructions
    Replace Seat Frame Base
  • V-SC-2020120013 Dec 15, 2020 · Service Bulletin/Repair Instructions
    Update Radio Software
Source: NHTSA manufacturer communications files.
About service bulletins