Model year

2020 Volvo BUS 9700

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recall campaigns covering this model year83,200 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Volvo BUS 9700 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

No campaigns match these filters.Reset filters
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

8 recall campaigns cover the 2020 Volvo BUS 9700

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Volvo BUS 9700
CampaignFiledSubjectComponentVehiclesRemedy
26V-600Sep 18, 2026Emergency exit label on the entrance door is missing the exit operating instructionsEquipment1,236Part replacement
23V-890Dec 22, 2023Red beacon lighting on the Threshold Warning System (TWS) may not be bright enoughAdaptive equipment193Part replacement
22V-222Apr 6, 2022In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheatElectrical system48Part replacement
21V-717Sep 15, 2021Headlights may not have the correct amount of light output, and either be too bright, or too dimLighting860Part replacement
21V-597Aug 2, 2021When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to failAdaptive equipment266Not stated
20V-803Dec 21, 2020Transmission C1 hub may fail which may lead to a disabled vehiclePowertrain553Software update
20V-597Sep 29, 2020Driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicingElectrical system10Software update
19V-724Oct 9, 2019Passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crashSeat belts34Not stated
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Volvo BUS 9700

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    1 NHTSA investigation on file

    • PE21011 Preliminary evaluation, Electrical system
      Alternator Front Bearing Failure
      Opened May 13, 2021, closed Oct 3, 2022 · led to a recall
    Source: NHTSA ODI investigations file.
    Service bulletins

    63 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

    • MI24-83 Apr 16, 2024 · Service Bulletin/Repair Instructions
      This procedure eliminates the step moving.
    • EC0026_B Mar 30, 2023 · Service Bulletin/Repair Instructions
      On the vehicles affected by this bulletin, the Vehicle Emission Control Information label must be replaced. Revision: B - Causal part changed, was 010352, becomes 85152363. No impact on procedure or parts involved.
    • WB22-11A Oct 24, 2022 · Service Bulletin/Repair Instructions
      Inspect fuses F76 & F77 in the battery box which may have been inverted - Revision: A Proper battery box identified
    • IS-22900A Oct 5, 2022 · Service Bulletin/Repair Instructions
      LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added and targeted vehicles specified
    • SMB00-108C Sep 14, 2022 · Service Bulletin/Repair Instructions
      Expendable Items Parts List.
    • IS-22900A Sep 6, 2022 · Service Bulletin/Repair Instructions
      LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added
    • CBR-2201 Aug 29, 2022 · Service Bulletin/Repair Instructions
      Engine Control Module (EMS) Software (MSW) Information – August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
    • KC-145 Aug 29, 2022 · Service Bulletin/Repair Instructions
      Part information for AMT input shaft repair kits and the shim kit that is required for repair.
    • IS22-900 Aug 30, 2022 · Service Bulletin/Repair Instructions
      INSTRUCTION FOR LUGGAGE BAY DOOR BRACKET INSTALLATION.
    • IS22-901 Aug 30, 2022 · Service Bulletin/Repair Instructions
      Instructions to repair roof water entry.
    • WB22-11 Aug 25, 2022 · Service Bulletin/Repair Instructions
      Inspect fuses F76 & F77 in the battery box which may have been inverted.
    • MI20-08C Jul 13, 2022 · Service Bulletin/Repair Instructions
      STORAGE AND STARTUP GUIDELINES : part number updates
    • IS21-905 Jun 22, 2022 · Service Bulletin/Repair Instructions
      PLASMA CLUSTER SANITIZER
    • Service Manager Feb 3, 2022 · Service Bulletin/Repair Instructions
      Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
    • 356EN01 Feb 9, 2022 · Service Bulletin/Repair Instructions
      VIDA QR Scanner Mobile App
    • IS19_918 Apr 6, 2022 · Service Bulletin/Repair Instructions
      FRONT HATCH UPGRADE
    • SP22-80 Jan 24, 2022 · Service Bulletin/Repair Instructions
      FRONT & TAG AXLE AIR SPRINGS - ADHESIVE INSTALLATION On the vehicles affected by this bulletin, perform the correct installation of double bonded tape on the air springs for the front and tag axle
    • SP21-88 Jan 17, 2022 · Service Bulletin/Repair Instructions
      HVAC SOFTWARE UPDATE – WARM TEMPERATURE IN THE REAR OF THE VEHICLE
    • SP21-83A Nov 18, 2021 · Service Bulletin/Repair Instructions
      DOOR INNER PANEL INSPECTION - CRACKING ISSUE On the vehicles affected by this bulletin, perform the inspection as described and if a cracking issue of the door inner panel is present, replace the panel. Revision: A Range of applicable vehicles changed
    • MI21-87A Nov 24, 2021 · Service Bulletin/Repair Instructions
      EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN update
    • KC-99 Oct 18, 2021 · Service Bulletin/Repair Instructions
      Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
    • SR21-81A Apr 5, 2021 · Service Bulletin/Repair Instructions
      ALLISON TRANSMISSION C1 HUB FAILURE – TRANSMISSION CONTROL MODULE REPROGRAMMING AND C1 HUB REPLACEMENT
    • SR21-80A Apr 5, 2021 · Service Bulletin/Repair Instructions
      ALLISON TRANSMISSION C1 HUB FAILURE TRANSMISSION CONTROL MODULE SOFTWARE UPDATE
    • IS-20912 Apr 5, 2021 · Service Bulletin/Repair Instructions
      GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles
    • MI20-19B Feb 4, 2021 · Service Bulletin/Repair Instructions
      INTRODUCING A NEW ENGINE COOLANT INTO PREVOST SERVICE CENTER NETWORK
    • MI21-01 Jan 15, 2021 · Service Bulletin/Repair Instructions
      VOLVO I-SHIFT TRANSMISSION REPLACEMENT - DIFFERENCE BETWEEN CONNECTIONS AT THE TOP OF THE OIL FILTER HOUSING
    • MI21-01 Jan 15, 2021 · Service Bulletin/Repair Instructions
      VOLVO I-SHIFT TRANSMISSION REPLACEMENT - DIFFERENCE BETWEEN CONNECTIONS AT THE TOP OF THE OIL FILTER HOUSING
    • SR20-87 Nov 6, 2020 · Service Bulletin/Repair Instructions
      ENGINE STOP BUTTON IN ENGINE COMPARTMENT DOES NOT WORK
    • MI20-86 Sep 22, 2020 · Service Bulletin/Repair Instructions
      DRL CONNECTION VERIFICATION
    • MI20-85 Sep 2, 2020 · Service Bulletin/Repair Instructions
      OBD CONNECTOR USCAN
    • U17_P040200 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Engine Exhaust Gas Recirculation Differential Pressure - Mechanical system not responding properly US17 – US20 Emissions
    • MI20-08B Aug 10, 2020 · Service Bulletin/Repair Instructions
      STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
    • IS-20914 Jul 15, 2020 · Service Bulletin/Repair Instructions
      Air Purifier installation to HVAC unit
    • MI20-81 Jun 5, 2020 · Service Bulletin/Repair Instructions
      AVOID WATER INFILTRATION IN MARKER LIGHTS
    • MI20-08A Jun 10, 2020 · Service Bulletin/Repair Instructions
      STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
    • MI20-83 May 6, 2020 · Service Bulletin/Repair Instructions
      FRONT BUMPER LED TRIM GLUING
    • U17_P040200 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P040200 Engine Exhaust Gas Recirculation 1 Valve PositionFlow Excessive Detected
    • U02A200 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. U02A200 Lost Communication with Reductant Quality Module
    • U029E00 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. U029E00 Lost Communication With NOx Sensor "B"
    • U029D00 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. U029D00 Lost Communication With NOx Sensor "A"
    • P256000 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P256000 Engine Coolant Level Low
    • P242A15 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P242A15 Exhaust Gas Temperature Sensor Bank 1 Sensor 3 - Circuit Short To Battery or Open
    • P20E892 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P20E892 Reductant Pressure Too Low - Performance or incorrect operation
    • P208464 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P208464 Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 2 - Signal plausibility failure
    • P204A13 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P204A13 Reductant Pressure Sensor - Circuit Open
    • P204713 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P204713 Reductant Injection Valve Control Bank 1 Unit 1 – Circuit Open
    • P203F00 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P203F00 Reductant Level Low
    • P203115 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P203115 Exhaust Gas Temperature Sensor Bank 1 Sensor 2 - Circuit Short To Battery or Open
    • P10CE97 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P10CE97 Reductant Return: No Flow Detected - Componentor System Operation Obstructed or Blocked
    • P107575 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P107575 Clutch System - Emergency position not reachable
    • P107017 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P107017 Gearbox Brake Valve (VAGB) - Circuit voltage above threshold
    • P105998 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P105998 Gearbox Oil Temperature Sensor - Component orsystem over temperature
    • P054415 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P054415 Exhaust Gas Temperature Sensor Bank 1 Sensor 1 - Circuit Short To Battery or Open
    • P052400 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P052400 Engine Oil Pressure Too Low
    • P040200 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P040200 Engine Exhaust Gas Recirculation 1 Valve PositionFlow Excessive Detected
    • P029800 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P029800 Engine Oil Over Temperature
    • P021700 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes. P021700 Engine Coolant Over Temperature Condition
    • NOx_Conv2 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes P207F-00; P20EE-00 NOx Sensor, Replacement (KS1)
    • NOx_Conv1 Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes P207F-00 Reductant Quality
    • FuelFilter Apr 1, 2020 · Service Bulletin/Repair Instructions
      Repair instructions to address fault codes FuelFilter Fuel Filter, Replacement (One)
    Source: NHTSA manufacturer communications files.