Minivan, gasoline, 4x2, built in Spain. Owner complaints on file from Oct 26, 2018 to Nov 21, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-482 | Jul 7, 2022 | Value for the maximum combined load weight capacity of the tires is incorrect | Tires | 24,359 | Part replacement |
| 22V-134 | Mar 8, 2022 | Connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak | Fuel system | 42,132 | Part replacement |
| 22V-099 | Feb 22, 2022 | Defective memory chip in the rearview camera may cause the display image to freeze | Back-over prevention | 17,093 | Part replacement |
| 22V-066 | Feb 8, 2022 | Brake fluid reservoir may be incorrectly mounted, which can allow it to detach | Brakes | 28,743 | Repair or modification |
| 21V-055 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Electrical system | 84,345 | Software update |
| 19V-715 | Oct 8, 2019 | Integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery… | Electrical system | 15,160 | Repair or modification |
| 19V-693 | Oct 2, 2019 | Vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible… | Other or unknown | 19 | Inspection |
| 19V-489 | Jun 25, 2019 | Internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the… | Steering | 2 | Part replacement |
| 19V-222 | Mar 20, 2019 | Affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in… | Other or unknown | 7 | Inspection |
| 18V-497 | Jul 29, 2018 | Drive shaft securing bolts may loosen at the automatic transmission flange | Powertrain | 6 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
28 complaints on file, page 1 of 2.
See attached document for complaint. I wanted to express my displeasure with the manner in which the above reference recall was conducted. The timeline left many owners with expensive replacement bills for new tires to replace inadequate tires that were installed as OEM on our vans. The message boards tell a story of frustration for a large group of consumers. As you know the recall was originally made in July of 2022. The notice to dealers went out in September of 2022. Mercedes Benz appeared to really drag their feet on a solution to the issue with the first small number of remedies (219 out of 24,359) in the second quarter of 2024. Remedies did not begin in earnest until the beginning of 2025 almost two and half years after the recall was originally published. As the original ti res were inadequate, I was notified in June of 2023 by your Mercedes-Benz of Pleasanton service center that my tires needed to be replaced at a cost of $1,348. Strange that a dealer would be trying to sell me replacement tires on an item under a recall. I decided in October of 2023 at an odometer reading of only 26,708 to go ahead and replace my tires having given up on your slow roll of the recall remedy. I spent $940 on new tires to replace the inadequate tires. Finally in January of 2025 you notified me that you were prepared to replace my tires if necessary. In April of 2025 at an odometer reading of 34,984 your Mercedes-Benz of Palm Springs service center replaced my "newish" tires with the right size tires. Based on message board activity I think there are many disappointed owners who had a similar experience as evidenced by their comments. I just can't believe a safety recall was left open with no remedy for so long at a great expense and waste. I would ask that you reimburse me for the wasted expenditure of $940 I made in October of 2023 while awaiting your delayed recall solution to make this situation right.
NHTSA complaint 11700884The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
NHTSA complaint 11626794The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (TIRES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11623896The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
NHTSA complaint 11617174The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
NHTSA complaint 11614205No fix for recall that originated in 2022
NHTSA complaint 11613165Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
NHTSA complaint 11610157The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11610003The tire recall 22V482 has been pending since September 2022, and there is no remedy available to date. The manufacturer has not resolved this in a timely manner - it has been 23 months!
NHTSA complaint 11608326Overloading over time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the risk of a crash. An authorized Mercedes-Benz Metris dealer will replace the tire information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what is specified in the Operators Manual, the tires will be replaced with new tires having the specified load rating. This repair will be done free of charge.
NHTSA complaint 11606585The vehicle is unsteady wably fear of freeway driving vehicle does not appear to steer exactly where it is intended. Wheels feel much too small for vehicle. Took car in on 2023 was told recall is not activated. I can’t do freeway driving I am fearful in vehicle. Dealership only does related items for out of pocket expenses problem not solved
NHTSA complaint 11590025The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11587928The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11584001I am the owner of 2018 Mercedes Benz Matrix. The car was purchased in order to use it for business on renting platform. It does have recall which is not active and in review for more than a year. Because of it Im not able to use the car, all renting platforms are blocking the car because it is open recall. Mercedes doesn't have remedy obviously, and just have it pending. Im loosing all business/ money because of this recall. The car is just standing parked, as I understand it is unsafe to drive for me and for other people.
NHTSA complaint 11578291The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11566194The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11561320The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11519431The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums.
NHTSA complaint 11518320The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact related the tire replacements performed on the vehicle to the recall. VIN tool confirms parts not available.
NHTSA complaint 11514441The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experienced a failure. The contact stated that while turning the vehicle would lunge. The vehicle was not diagnosed or repaired. The failure mileage was 43,000.
NHTSA complaint 11505434Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.