Van, diesel, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jun 9, 2022 to Sep 1, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-930 | Dec 13, 2024 | Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 697 | Software update |
| 23V-876 | Dec 21, 2023 | Partition wall may be missing bolts, allowing the wall to detach during a crash | Structure | 387 | Repair or modification |
| 23V-806 | Dec 1, 2023 | Topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle | Structure | 131 | Repair or modification |
| 23V-444 | Jun 26, 2023 | Fuel pump may shutdown, which can result in a loss of drive power | Fuel system | 20,500 | Part replacement |
| 23V-204 | Mar 24, 2023 | Instrument cluster may fail to display any information when the vehicle is started | Electrical system | 6,857 | Software update |
| 23V-101 | Feb 17, 2023 | Wiring harnesses for the swivel-seats may have been incorrectly installed and may become damaged, which can cause the front side air bags not to… | Airbags | 350 | Inspection |
| 22V-796 | Oct 21, 2022 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway | Powertrain | 124,305 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
40 complaints on file, page 1 of 2.
The vehicle was involved in a collision on January 26, 2023. I am not claiming that the computer malfunction caused that collision. After the collision, while I continued operating the vehicle, problems developed with the vehicle’s computer, electronic control system, and instrument cluster. The instrument display could become dark or unavailable, and a CHECK ENGINE warning was present. This prevented reliable access to important information such as vehicle speed, warnings, and operating status. I brought the vehicle to a repair facility expecting a complete inspection and repair. An insurance inspector was expected to inspect and document the vehicle before repairs, but the inspector did not arrive after I waited for the entire day. I was told that the inspector would not be available the following days and would come only when available. Relying on the instructions I received, I left the vehicle at the repair facility. I authorized a complete repair, not an incomplete or partial repair. Nevertheless, the vehicle was only partially repaired, and the computer and instrument-cluster condition remained unresolved. A Mercedes-Benz dealer later documented a CHECK ENGINE condition and that the instrument cluster was showing dark, identified an instrument-cluster malfunction, and recommended further repair or replacement. I objected to taking back and operating a vehicle with an unresolved computer and instrument-display malfunction. I was concerned that losing access to speed, warning messages, or other critical information while driving could endanger me, my passengers, and other road users. I requested that the safety-related problem be fully diagnosed and repaired, but the vehicle was presented for return with the condition unresolved. The vehicle and its repair and diagnostic records should be obtained and examined to determine the cause of the electronic and instrument-cluster malfunction. The computer malfunction began approximately February 9-10, 2023.
NHTSA complaint 11761396Front crash with no airbag deployment and no emergency braking. Currently at The Metal Shop in Warm Springs Va. Told by insurance it is totaled. Sustained mild concussion from head trauma. Head hit steering wheel. I notice many Sprinters for sale for parts after similar front end collisions. No warning lights.
NHTSA complaint 11751770Frequently, when I started the car, the instrument cluster's monochrome display will stay blank/black or display completely corrupted garbage - unreadable bit and pieces. I wasn't able to read essential info like level of drive gear and fuel level etc. Often when this happens, the physical speedometer pointers won't settle on accurate current speed level, but keep cycling: from 0 spin to some value and then reset back to 0 and spin to some value ... This makes driving risky as I am not able to see accurate driving speed!
NHTSA complaint 11750471Almost immediately after I got my Van the Aux Balmar Alternator installed by THOR had to be replaced and was not functional. I tried to get it repaired by two warranty repair centers in Colorado and neither one could repair the Alternator or get it to charge the lithium battery that was also new. Thor told me that they would have specialist look at it when I brought it into Blue Compass of Wheatridge and they told me they had fixed the issue but it still will not charge battery even after 17 hours of driving.
NHTSA complaint 11746789Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off at the next exit at a gas station to figure out what was happening. I put the vehicle in park and consulted the manual. I tried to turn off and back on all the systems, through the menu, noting worked. I shut the vehicle off and cleaned the areas around the sensors and the windshield, like the manual suggests. I went in to start the vehicle, and the message “service required do not shift gears” came on the dash. It was stuck in Park. I tried to get a tow truck, but had to wait 4 days, in a gas station parking lot before a tow company with a big enough truck, and skids, (because it was stuck in park) could come on Wednesday May 27. I got it towed to a repair shop. It shows the Code P179A77 direct select redundancy malfunction, they couldn’t fix it. It needs Xentry level diagnostics. The intelligent Servo Module, or direct select module failed/won’t shift from park. There is a recall that wasn’t fixed, I got a carfax from the dealer saying that there were NO active recalls. The recall is to update an all service modules. Yes it’s available for inspection, but it’s stuck in Park at the repair shop that can’t fix it in Riverton Wyoming. I called Mercedes Benz, and tried to get help because the active recall should fix these problems. They would not help. They will not sell me the part and code it to the vehicle because it’s part of their theft deterrent system. This has cost me thousands in flights, hotels, and countless hours trying to figure it out. The nearest Mercedes Benz dealership is 270 miles away, and towing will break me.
NHTSA complaint 11745840Passenger side grab handle physically separated from the body of the vehicle. Inspection confirmed the separation was caused by the failure of the factory welds securing the handle.
NHTSA complaint 11737044Mercedes dealership refused to replace ism module and I'm driving with blank instrument panel! No rmp no mph no gas gauge no milage nothing! This vehicle is my only source of income as I'm a delivery driver! It's my only vehicle! I need this fixed now or I can't pay my bills! This part is recalled and I expect them to fix it!
NHTSA complaint 11719282Power steering hose is too short from factory, mine came loose while driving and I lost power steering assist unexpectedly. In checking forums, this is an EXTREMELY common problem and has existed since at least 2018 - mine is a 2022.
NHTSA complaint 11710729Hello. There is a Crosswind Assist feature on the van that is downright dangerous. When it engages it breaks and corrects the vehicle in a way that will result in an actual crash, worse than what the feature is intended to do. This could be a great feature if it didn’t cause more harm than good. It overcorrects. Almost caused me to hit another vehicle and run off the road.
NHTSA complaint 11693145The contact owns a 2024 Winnebago Revel RV built on a 2022 Mercedes-Benz Sprinter 2500 Chassis. The contact stated while the RV was idling, the heater was activated, and the contact's wife made him aware that there was an abnormal smoke odor. Additionally, the contact stated that while the RV was idling, the contact opened the mobile app and noticed that the Winnebago house battery was not charging. The contact also noticed the failure while driving. The RV was taken to the dealer, where the alternator was replaced twice; however, the failure persisted. The RV was taken to Coastal RV Center (6075 Savannah Hwy, Ravenel, SC 29470); where it was diagnosed and determined that the alternator needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part was not available. The failure mileage was approximately 600.
NHTSA complaint 11662299I have a 2022 Mercedes Sprinter with the M274 engine. At approximately 139,100 miles the check engine light came on and my driver was stranded on [XXX] . I took the vehicle to Mercedes-Benz of Kansas City South for diagnosis. I was told that the #4 piston cracked and scored the engine wall. I was quoted $23,820.12 to replace the engine long block. When I asked about trading the vehicle in, they offered me $2,000 for it if I was willing to purchase another vehicle from them. I did some research and there is currently a class-action lawsuit for this exact issue. In reading the comments of various class-action lawsuit websites, this seems to be a manufacturing issue that Mercedes knows about, but is doing nothing to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11655029Charging issue with house battery side of class B camping van. It became somewhat apparent the system was not charging properly and quickly escalated to a high overcharge situation, followed by evidence of electrical short in smells and possible smoke in engine bay. The car was in for service for a month and a half. I am not sure the issue is completely resolved and Winnebago has been fairly unresponsive when asked questions afterwards. This issue could cause a fire. There are multiple units with similar issues. Ultimately the secondary alternator was replaced, and a recall kit applied. I am not sure what the specific kit entailed. The repair was done at Johnson RV in Sandy Oregon
NHTSA complaint 11639645My van has a "cross wind assistance" feature that can not be turned off. Apparently it helps to keep the vehicle in the lane during cross wind situation, I found it to be way too aggressive and turning itself for no apparent reason. I find it that while it may be helpful in some situations it certainly does more harm than good.
NHTSA complaint 11634114On [XXX], I purchased a new 2022 Mercedes Benz Winnebago Adventure Wagon (“RV”) from La Mesa RV located in Phoenix, AZ. Prior to purchase, while doing research online, it came to my attention that there was an NHTSA Safety Recall for this particular year/model that affected wires under the seat and potential Airbag deployment. (NHTSA Part 573 Safety Recall Report #24V-318). Once I learned of the safety recall, I contacted the dealer on September 21 to determine if this particular vehicle was part of the recall and/or if it has been repaired. On September 23, a representative from La Mesa RV contacted me and assured me this specific vehicle was not part of the recall and does not require a repair. After purchasing the RV, I contacted Winnebago directly to inquire about the warranty and any pending recalls, specifically NHTSA #24V-318. The representative from Winnebago confirmed that this specific RV (verified by VIN) was in fact part of the recall and should have been repaired by the dealer prior to sale. On November 6, 2024, I emailed the manager at La Mesa RV to report the misinformation provided by them and requesting immediate remedy. The manager nor any representative from La Mesa RV responded to address this issue. La Mesa RV appeared to ignore the safety recall and sold a new vehicle to me without repairing a known issue. They have not offered any remedy or correction. Dealer contact info: La Mesa RV, 7525 W. McDowell Rd, Phoenix, AZ 85035. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11627346The engine fan fell off, broke off, sheered off at the bolt that attaches it to the engine. The van is brand new this happened with less then 3000 miles on it. We realized an issued when the van gave a warning to stop immediately and turn off engine. This warning came on 3-4 times as we tried to ascend the pass. We had not place to go on this road. We pulled off several times waiting and hour to let it cool just to travel 3 miles.We just thought we may be running to hot. It was warm out, on an incline on Logans Pass in Glacier national park. Once we coasted out of the park after several hours of this situation and were able to safely get under and look we discovered the fan was dangling in the engine compartment. We contacted a dealer in Billings who told us they have seen several of these. We have read several sprinter van forums and Facebook pages where numerous people are reporting the same issue. The Missoula Mercedes Benz dealer replace the pully, the belt and the fan. The said they were going to replace the water pump, but did not. We requested the parts from them and they would not allow us to have them. We requested pictures of the parts and they still have not been supplied to us. We have a few pictures of the damaged bolt. The service tech was initially just going to rethread the bolt. This a know problem by Mercedes Benz, Winnebago and they are taking no measures to correct it. Repaired it putting the same parts back on. What is to ensure this will not happen again. We were in a remote area of Northern Montana with limited service. We were essentially stranded there for three days.
NHTSA complaint 11608046I have had to have the EGR valve cleaned out 4 times in 18000 miles. The dealer states it carbonized and causes bucking and hard shifting. This is a great hardship as to lost time of vehicle in service. Smithtown Mercedes has told me it is a known issue with no current resolution other than cleaning the EGR every 3 months.
NHTSA complaint 11604674Crosswind Assist feature can't be disabled at the moment and is extremely dangerous. This "feature" can randomly kick on while driving around others and unexpectedly do things like breaking / swerving etc... which is extremely dangerous for both the drivers but others that might not understand what is going on with you and therefore create an accident. Mercedes needs to provide an option for sprinter's owner to disable this dangerous so called "feature".
NHTSA complaint 11600485It’s feels like hard shifting losing power on a highway Check engine light on I bought the van brand new. I have this issue since 4000 mile on the dashboard. I brought it in over six times for repairs. Nothing has been resolved.
NHTSA complaint 11597600Mercedes has not issued a remedy for the recall in a timely manner and has not been able to issue a date when the remedy will be available.
NHTSA complaint 11589068The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number 24V160000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the battery warning light had illuminated. The contact was instructed by the manufacture Jayco to not turn the vehicle off due to battery failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool showed no open recall.
NHTSA complaint 11588458Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.