Van, gasoline, 4x2, built in Spain. Owner complaints on file from Mar 5, 2023 to Nov 25, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-070 | Feb 6, 2026 | Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended | Airbags | 52,360 | Repair or modification |
| 25V-463 | Jul 11, 2025 | Electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display | Back-over prevention | 43,422 | Repair or modification |
| 23V-881 | Dec 21, 2023 | Fuel pump may shutdown, causing a loss of drive power | Fuel system | 13,726 | Part replacement |
| 23V-444 | Jun 26, 2023 | Fuel pump may shutdown, which can result in a loss of drive power | Fuel system | 20,500 | Part replacement |
| 22V-134 | Mar 8, 2022 | Connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak | Fuel system | 42,132 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
My 2022 Mercedes-Benz Metris recently experienced a sudden onset of engine issues, triggering the Check Engine Light. Diagnostic data retrieved from the vehicle (via onboard telematics) revealed the following error codes via onboard OBD GPS Bouncie: P0300: Random/Multiple Cylinder Misfire Detected P0301: Cylinder 1 Misfire Detected P0304: Cylinder 4 Misfire Detected Upon professional inspection, a mechanic diagnosed the root cause of these misfires as critically low fuel pressure resulting from a failed low-pressure fuel pump. The mechanic advised that the fuel pump requires immediate replacement. These symptoms (low fuel pressure causing engine misfire and potential stall) align exactly with the safety defect described in NHTSA Recall Campaign #23V881 (and the related #23V444). That recall describes a defect where the fuel pump impeller deforms and meets resistance, causing a drop in fuel delivery and potential loss of motive power. Despite my vehicle being the same model year (2022) and suffering the identical component failure described in the recall documents, my VIN [XXX] ) is currently excluded from the eligibility list. Corrective Action Sought: I request that the NHTSA investigate this failure as evidence that the scope of Recall #23V881 is insufficient. The defective fuel pump components appear to be present in my vehicle's production batch. I request the manufacturer be compelled to expand the recall to cover my VIN for repair and reimbursement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11701543Recently took my vehicle in to get the brakes check and inspected. Technician at Mercedes Benz noticed a fuel leak in the upper fuel line. We both thought was very odd because the vehicle only has 35k miles on it and the line is visibly in great condition. I did a little research and found that there was a recall for this exact issue. But it seems that my vin wasn’t in the recall. I contacted Mercedes and told me to reach out to you guys. I’ve had multiple issues with Mercedes upon the delivery of my van. It was missing a Hermes module and had parts incorrectly installed. I ordered this van brand new and picked all the options. I have no doubt that my van some how missed this recall due to Mercedes absolute incompetence as I have had to deal with their incompetence to the full extent to the point where corporate actually awarded me a $1000 check to compensate for my bad experience And now they are trying to charge me over $1000 for this fix when it is clearly a recall.. please help. I had actually noticed the gasoline smell in the cockpit and when I exit the vehicle for over a year. When I asked the Mercedes technician about this they told me it was from installing the new fuel pump that had been recalled and that it would go away. (NHTSA Recall #22V134) due to insecure upper and lower fuel hose connections that could cause a fuel leak and a fire hazard. Best Tim
NHTSA complaint 11686351The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (FULL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11618579The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while accelerating, the vehicle was hesitating. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 4,650. VIN tool confirms parts not available.
NHTSA complaint 11617909The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 75 MPH, the vehicle started sputtering and decelerating without warning. The contact pulled over to the side of the road, turned off the vehicle, and waited a while before restarting the vehicle. The contact was able to continue driving without further issues. The vehicle was taken to the dealer where it was confirmed that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was 13,000. VIN tool confirms parts not available.
NHTSA complaint 11615890The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11603872The contact owns a 2022 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 23V881000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11568852Vehicle moved away backwards after placing vehicle in park. Vehicle is in a repair shop in Calgary, Alberta, Canada. Driver's door, door frame, and rear door damage. After placing the vehicle in park following pulling the vehicle forward in drive, I stepped out of the driver's door and the vehicle began moving backwards. I was nearly injured as the open driver's door was bent 180 degrees around as it struck a building support column. I made it partially back into the vehicle, just clearing the door-column squeeze, one leg in and one leg still on the ground trying to get on the brake as I slide past the support column in the drivers foot well. I fell out once past the support column and the vehicle continued to travel backwards another 10 feet or so before striking a tree. The Mercedes Benz dealer in Calgary gave me a copy of a recall notice for Sprinter vans. The dealer informed me Sprinter vans apparently have the same shifter components as the Metris vans. The recall notice was for Sprinter roll-a-way situations following placing Sprinters in park, and do-not sell/drive orders were apparently issued. A police report was taken, but no one has inspected the issue or components. No symptoms or warnings were observed prior to the incident.
NHTSA complaint 11541670The Audio30 multimedia system is so slow to respond it amkes driving the vehicle unsafe. Can this please be investigated.
NHTSA complaint 11510249Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.