Other, diesel, 4x2, built in Germany. Owner complaints on file from Jul 29, 2024 to Jul 29, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-930 | Dec 13, 2024 | Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 697 | Software update |
| 23V-876 | Dec 21, 2023 | Partition wall may be missing bolts, allowing the wall to detach during a crash | Structure | 387 | Repair or modification |
| 23V-875 | Dec 21, 2023 | Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the… | Structure | 3,739 | Repair or modification |
| 23V-874 | Dec 21, 2023 | Connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control | Structure | 9 | Part replacement |
| 23V-204 | Mar 24, 2023 | Instrument cluster may fail to display any information when the vehicle is started | Electrical system | 6,857 | Software update |
| 22V-796 | Oct 21, 2022 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway | Powertrain | 124,305 | Software update |
| 22V-360 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 19,937 | Software update |
| 22V-281 | Apr 27, 2022 | Rearview camera may not display the rearview image due to a software error | Back-over prevention | 12,086 | Software update |
| 21V-972 | Dec 15, 2021 | Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the… | Electrical system | 48,400 | Software update |
| 21V-411 | Jun 2, 2021 | MBUX multimedia system software may cause the display to remain black, or reboot after startup | Back-over prevention | 33,437 | Software update |
| 21V-410 | Jun 2, 2021 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 4,078 | Not stated |
| 21V-359 | May 17, 2021 | Screws for the front door hinges may not have been tightened properly | Structure | 2,016 | Repair or modification |
| 21V-241 | Apr 6, 2021 | Hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak | Steering | 4,444 | Repair or modification |
| 21V-235 | Apr 5, 2021 | Multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 1,285 | Software update |
| 21V-153 | Mar 10, 2021 | Auxiliary lock on the sliding door may be the incorrect type for an electric sliding door | Latches and locks | 56 | Not stated |
| 21V-152 | Mar 10, 2021 | Retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach | Brakes | 56,534 | Repair or modification |
| 21V-077 | Feb 17, 2021 | Rearview image may not display within 2 seconds from the start of the backing event | Back-over prevention | 198 | Software update |
| 21V-055 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Electrical system | 84,345 | Software update |
| 20V-802 | Dec 21, 2020 | Rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing… | Brakes | 9,094 | Part replacement |
| 20V-663 | Oct 28, 2020 | Hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak | Steering | 47,667 | Not stated |
| 20V-631 | Oct 14, 2020 | Outer area of the brake hoses on the front and rear axles may have been damaged during production | Brakes | 463 | Part replacement |
| 20V-595 | Sep 29, 2020 | Fuel line clamps may loosen and result in a fuel leak | Fuel system | 4,010 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
The contact owns a 2020 Mercedes Benz Sprinter 4500. The contact received notification of NHTSA Campaign Number: 22V695000 (Structure, Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool was unable to retrieve recall information.
NHTSA complaint 11605158Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.