Van, diesel, 4x2, built in Germany. Owner complaints on file from Sep 22, 2020 to May 9, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-876 | Dec 21, 2023 | Partition wall may be missing bolts, allowing the wall to detach during a crash | Structure | 387 | Repair or modification |
| 23V-875 | Dec 21, 2023 | Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the… | Structure | 3,739 | Repair or modification |
| 23V-204 | Mar 24, 2023 | Instrument cluster may fail to display any information when the vehicle is started | Electrical system | 6,857 | Software update |
| 22V-796 | Oct 21, 2022 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway | Powertrain | 124,305 | Software update |
| 22V-360 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 19,937 | Software update |
| 22V-281 | Apr 27, 2022 | Rearview camera may not display the rearview image due to a software error | Back-over prevention | 12,086 | Software update |
| 21V-972 | Dec 15, 2021 | Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the… | Electrical system | 48,400 | Software update |
| 21V-411 | Jun 2, 2021 | MBUX multimedia system software may cause the display to remain black, or reboot after startup | Back-over prevention | 33,437 | Software update |
| 21V-410 | Jun 2, 2021 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 4,078 | Not stated |
| 21V-241 | Apr 6, 2021 | Hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak | Steering | 4,444 | Repair or modification |
| 21V-235 | Apr 5, 2021 | Multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 1,285 | Software update |
| 21V-152 | Mar 10, 2021 | Retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach | Brakes | 56,534 | Repair or modification |
| 21V-077 | Feb 17, 2021 | Rearview image may not display within 2 seconds from the start of the backing event | Back-over prevention | 198 | Software update |
| 20V-802 | Dec 21, 2020 | Rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing… | Brakes | 9,094 | Part replacement |
| 20V-756 | Dec 8, 2020 | These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete | Equipment | 9 | Software update |
| 20V-663 | Oct 28, 2020 | Hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak | Steering | 47,667 | Not stated |
| 20V-595 | Sep 29, 2020 | Fuel line clamps may loosen and result in a fuel leak | Fuel system | 4,010 | Part replacement |
| 20V-180 | Mar 26, 2020 | Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates | Equipment | 52,127 | Not stated |
| 20V-181 | Mar 25, 2020 | Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid | Brakes | 48,791 | Part replacement |
| 20V-157 | Mar 18, 2020 | Tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions | Tires | 65 | Part replacement |
| 20V-156 | Mar 18, 2020 | Spare tire label indicating the maximum speed may have not been affixed to the spare tire | Equipment | 332 | Label or owner notice |
| 20V-155 | Mar 18, 2020 | Spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph) | Equipment | 289 | Part replacement |
| 20V-110 | Feb 25, 2020 | Steering column casing cover may have not been installed, allowing the steering column area to be exposed | Steering | 25 | Part replacement |
| 20V-109 | Feb 25, 2020 | Screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen… | Steering | 8,595 | Part replacement |
| 20V-079 | Feb 12, 2020 | Flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially… | Engine and cooling | 4,385 | Part replacement |
| 20V-078 | Feb 12, 2020 | Connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened | Engine and cooling | 4,424 | Repair or modification |
| 19V-908 | Dec 19, 2019 | Lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching | Equipment | 183 | Not stated |
| 19V-798 | Nov 7, 2019 | Bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing | Fuel system | 4,987 | Inspection |
| 19V-800 | Nov 6, 2019 | Seam on the height adjuster for the front seats may have been insufficiently welded | Seats | 3 | Part replacement |
| 19V-716 | Oct 8, 2019 | In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact,… | Structure | 153 | Repair or modification |
| 19V-695 | Oct 2, 2019 | Airbag systems may not have been activated after vehicle production | Airbags | 1,232 | Inspection |
| 19V-665 | Sep 18, 2019 | Screw connection on the upper hood catch may have been improperly tightened | Latches and locks | 5,626 | Repair or modification |
| 19V-591 | Aug 12, 2019 | If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the… | Lighting | 8,243 | Software update |
| 19V-507 | Jul 2, 2019 | Rear side windows may be single-pane safety glass instead of laminated safety glass | Visibility and wipers | 1,079 | Part replacement |
| 19V-309 | Apr 18, 2019 | Software error in the control unit may prevent the driver from being able to switch off the high beams when intended | Lighting | 1,517 | Software update |
| 19V-284 | Apr 9, 2019 | Sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle | Lighting | 590 | Inspection |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
The contact owns a 2019 Freightliner Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11521162The contact's boss owns a 2019 Freightliner Sprinter 2500. The contact stated that the wheel speed sensor wires were corroded. Additionally, the check engine warning light was illuminated. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and it was suggested that the vehicle be taken to another state, possibly New York or Pennsylvania for repair. The contact was concerned about driving the vehicle to another state for the repair and stated that it was too expensive to tow. The approximate failure mileage was 17,680. Consumer also have safety recalls #21V972, 21V152, 21V055, consumer is unable to have repaired Mercedes does not have any authorized service centers in NJ.
NHTSA complaint 11451114The lower power steering return hose came off while driving just outside Albuquerque, NM. My van had only 2861 miles on it. The clamps had been replaced due to factory recall by my dealer in Salt Lake City, UT prior to delivery to me, but the factory hose was still too short, and clamps still not adequate. I was able to put it on and drive it 30 miles to a Mercedes dealer in Albuquerque, where they put new clamps on, but they did not install a longer hose. They said factory hose was fine. I made it to Durango, CO (just 3-1/2 hour drive)and it started leaking again. Sprinter roadside assistance arranged to have it towed to the Salt Lake dealer and they replaced the hose with a longer one and installed double clamps and it is working great now. This should never have happened to begin with. I am thankful the steering did not go out while driving over the mountain passes!! They should include replacing the hose with a longer one, as well as with better clamps for the factory recall.
NHTSA complaint 11418840DRIVER PARKED ON A HILL AND PUT THE VAN IN PARK. EXITED THE VEHICLE AND WAS OUT OF THE VEHICLE 15 SECS BEFORE HE HEARD A POP AND A GRIND AND SMELLED AN ODOR. HE TURNED AND WATCHED HIS VAN ROLL DOWN A HILL INTO TWO PARKED CARS. IT WAS PARK (STATIONARY) ON A CITY STREET AND UNOCCUPIED.
NHTSA complaint 11360505Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.