Van, gasoline, 4x2, built in United States. Owner complaints on file from Nov 22, 2019 to Feb 20, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-930 | Dec 13, 2024 | Instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 697 | Software update |
| 23V-876 | Dec 21, 2023 | Partition wall may be missing bolts, allowing the wall to detach during a crash | Structure | 387 | Repair or modification |
| 23V-875 | Dec 21, 2023 | Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the… | Structure | 3,739 | Repair or modification |
| 23V-204 | Mar 24, 2023 | Instrument cluster may fail to display any information when the vehicle is started | Electrical system | 6,857 | Software update |
| 22V-796 | Oct 21, 2022 | Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway | Powertrain | 124,305 | Software update |
| 22V-360 | May 20, 2022 | Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system | Communication | 19,937 | Software update |
| 22V-281 | Apr 27, 2022 | Rearview camera may not display the rearview image due to a software error | Back-over prevention | 12,086 | Software update |
| 21V-972 | Dec 15, 2021 | Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the… | Electrical system | 48,400 | Software update |
| 21V-411 | Jun 2, 2021 | MBUX multimedia system software may cause the display to remain black, or reboot after startup | Back-over prevention | 33,437 | Software update |
| 21V-410 | Jun 2, 2021 | Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames | Airbags | 4,078 | Not stated |
| 21V-241 | Apr 6, 2021 | Hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak | Steering | 4,444 | Repair or modification |
| 21V-235 | Apr 5, 2021 | Multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions | Electrical system | 1,285 | Software update |
| 21V-153 | Mar 10, 2021 | Auxiliary lock on the sliding door may be the incorrect type for an electric sliding door | Latches and locks | 56 | Not stated |
| 21V-152 | Mar 10, 2021 | Retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach | Brakes | 56,534 | Repair or modification |
| 21V-077 | Feb 17, 2021 | Rearview image may not display within 2 seconds from the start of the backing event | Back-over prevention | 198 | Software update |
| 21V-055 | Feb 5, 2021 | Software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the… | Electrical system | 84,345 | Software update |
| 20V-802 | Dec 21, 2020 | Rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing… | Brakes | 9,094 | Part replacement |
| 20V-756 | Dec 8, 2020 | These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete | Equipment | 9 | Software update |
| 20V-663 | Oct 28, 2020 | Hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak | Steering | 47,667 | Not stated |
| 20V-595 | Sep 29, 2020 | Fuel line clamps may loosen and result in a fuel leak | Fuel system | 4,010 | Part replacement |
| 20V-180 | Mar 26, 2020 | Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates | Equipment | 52,127 | Not stated |
| 20V-181 | Mar 25, 2020 | Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid | Brakes | 48,791 | Part replacement |
| 20V-157 | Mar 18, 2020 | Tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions | Tires | 65 | Part replacement |
| 20V-156 | Mar 18, 2020 | Spare tire label indicating the maximum speed may have not been affixed to the spare tire | Equipment | 332 | Label or owner notice |
| 20V-155 | Mar 18, 2020 | Spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph) | Equipment | 289 | Part replacement |
| 20V-110 | Feb 25, 2020 | Steering column casing cover may have not been installed, allowing the steering column area to be exposed | Steering | 25 | Part replacement |
| 20V-109 | Feb 25, 2020 | Screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen… | Steering | 8,595 | Part replacement |
| 20V-079 | Feb 12, 2020 | Flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially… | Engine and cooling | 4,385 | Part replacement |
| 20V-078 | Feb 12, 2020 | Connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened | Engine and cooling | 4,424 | Repair or modification |
| 19V-908 | Dec 19, 2019 | Lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching | Equipment | 183 | Not stated |
| 19V-798 | Nov 7, 2019 | Bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing | Fuel system | 4,987 | Inspection |
| 19V-800 | Nov 6, 2019 | Seam on the height adjuster for the front seats may have been insufficiently welded | Seats | 3 | Part replacement |
| 19V-716 | Oct 8, 2019 | In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact,… | Structure | 153 | Repair or modification |
| 19V-695 | Oct 2, 2019 | Airbag systems may not have been activated after vehicle production | Airbags | 1,232 | Inspection |
| 19V-693 | Oct 2, 2019 | Vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible… | Other or unknown | 19 | Inspection |
| 19V-665 | Sep 18, 2019 | Screw connection on the upper hood catch may have been improperly tightened | Latches and locks | 5,626 | Repair or modification |
| 19V-591 | Aug 12, 2019 | If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the… | Lighting | 8,243 | Software update |
| 19V-507 | Jul 2, 2019 | Rear side windows may be single-pane safety glass instead of laminated safety glass | Visibility and wipers | 1,079 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
8 complaints on file, page 1 of 1.
After vehicle was placed in park it rolled by it self and damaged garage door to a property. Also I have a recording of vehicle rolling after placed in park. Vehicle has been at dealer for last 4 weeks and they can not duplicate problem according to them. no warning lamps
NHTSA complaint 11572949The contact is a fleet manager for a business which owns multiple 2019 Mercedes Benz Sprinter Vans. The contact stated that while operating the vehicle the SRS warning light would remain illuminated due to the metal driver side seat frame tearing under the seat and also the driver side seat material becoming worn and open were the airbag is located. In addition the front driver side door would not secure when closed due to a faulty door hinge. The vehicle was take to the local dealer who diagnosed that occupant sensor and driver side door hinge was faulty and needed to be replaced. The vehicle was not yet repaired. The contact indicated that all nineteen vehicles in the fleet had been serviced for the same failures. The manufacturer was notified of the failures. The failure mileage was 68,154.
NHTSA complaint 11511544Air blower, defrost, and heat failure in heavy rain creating a dangerous situation while driving 70mph on a two lane highway with oncoming traffic. I could not see and had to pull over. Visibility through the window became low very fast. Two years ago the same issue happened. The dealer updated software which fixed the issue, until now. When my vehicle was in the shop, they had another in as well with the same issue and they couldn't find a solution. The software update did not fix the problem for them. Long forum posts on the internet with many people having the same issue.
NHTSA complaint 11470105THE VEHICLE IS A WINNEBAGO REVEL RV BUILD ON A MERCEDES 4X4 SPRINTER. WHILE DRIVING, THE POWER STEERING HOSE DISCONNECTED FROM THE RADIATOR, DUMPED ALL THE POWER STEERING FLUID AND CAUSED ME TO LOSE STEERING. I WAS IN MOTION, DRIVING UP A WINDING GRAVEL MOUNTAIN ROAD WITH VERY SHARP CURVES. I WAS ABLE TO STOP AS I WAS TRAVELING AT LOW SPEED. THIS IS A COMMON PROBLEM WITH THE MERCEDES SPRINTER, WELL-KNOWN TO THE WINNEBAGO REVEL 4X4 FACEBOOK GROUP. THE HIGH-PRESSURE HOSE IS TOO SHORT AND THE SPRING CLAMP INSUFFICIENT TO HOLD THE HOSE ON TO THE RADIATOR FITTING.
NHTSA complaint 11349244THE 2019 SPRINTER HAS A SERIOUS PROBLEM WITH THE ACTIVE LANE KEEPING ASSIST FEATURE ("ALKA") A FEW WEEKS AGO I DROVE THE VAN FROM SAN DIEGO TO MAMMOTH MOUNTAIN (BISHOP, CA. I DIDN'T FEEL THE CROSSWIND WAS A DANGER BUT I HAD TWO HANDS ON THE WHEEL TO BE PREPARED JUST IN CASE AS I HAD EXPERIENCE ISSUES WITH THE ACTIVE LANE KEEPING ASSIST FEATURE IN THE PAST AND IT CAN NOT BE PERMANENTLY DISABLED. A BURST OF WIND HIT ME AND IT PUSHED ME ONTO THE RIGHT SOLID WHITE LINE. I HAD A FAIR AMOUNT OF TARMAC OUTSIDE THE LINE TO MY RIGHT SO I WASN'T THAT CONCERNED WITH MY TIRES BEING ON TOP OF THE LINE BUT THE VAN HAD OTHER IDEAS FOR ME. ALKA KICKED IN SUPER HARD AND CORRECTED ME BACK TOWARDS THE MIDDLE OF THE ROAD. IT SCARED THE CRAP OUT OF ME AS THE ALKA HIT A LOT HARDER THAN I HAD EVER EXPERIENCED BEFORE PULLING ME BACK TOWARDS THE ONCOMING TRAFFIC GOING THE OTHER WAY! I RECALL MY INITIAL REACTION AS THINKING I HAD IMPACTED AN ANIMAL OR SOMETHING IT "HIT" SO HARD. I WENT INTO PANIC MODE AS I THOUGHT ALKA WAS GOING TO PUSH ME INTO A HEAD ON COLLISION WITH ONCOMING TRAFFIC SO I INSTINCTIVELY COUNTER STEERED RIGHT TO CORRECT AWAY FROM ONCOMING TRAFFIC. THE NET RESULT WAS A VIOLENT RIGHT (WIND), LEFT (ALKA), RIGHT (DRIVER) COMBO THAT HAD ME THINKING FOR A SECOND I AS ABOUT TO LOSE CONTROL OF THE VAN AND FLIP IT. AN EXPERIENCE MY PILOT FRIENDS WOULD CALL HAVING A PUCKER FACTOR. I MANAGED TO CONTROL IT BUT IF I'M BEING HONEST, JUST BARELY. I PULLED OVER AND TOOK A LITTLE BREAK FROM DRIVING BEFORE MAKING SURE ALKA WAS TOTALLY OFF AND CONTINUING ON. I HAVE SINCE LEARNED FROM THE SPRINTER SOURCE INTERNET FORUM FROM OTHER DRIVERS THAT THEY ALSO HAVE EXPERIENCED SIMILAR ISSUES AND THAT NUMEROUS OWNERS OF MY EXACT VAN AGREE THAT THIS SYSTEM HAS SERIOUS FLAWS THAT MAY CAUSE A SERIOUS CRASH AS IT CAN BE UNPREDICTABLE AND OVERREACTING. THANK YOU FOR LOOKING INTO THIS ISSUE.
NHTSA complaint 11308653WHEN I WAS PARKED ON A CITY STREET I ACCIDENTALLY BUMPED THE GEAR SHIFT LEVER IN MY 2019 SPRINTER AFTER PRESSING THE IGNITION BUTTON THAT IS DIRECTLY IN FRONT OF THE LEVER. THIS PUT IT INTO NEUTRAL WITHOUT ME KNOWING, WITHOUT A BEEP OR ANY SIGNAL THAT IT WAS NOT IN PARK ANY LONGER. I ENDED UP ROLLING THE VEHICLE BACKWARDS INTO ANOTHER PARKED CAR WHEN I LET MY FOOT OFF THE BRAKE. THIS IS INCREDIBLY DANGEROUS AND SHOULD BE REVIEWED. BODY DAMAGE WAS CAUSED ON BOTH VEHICLES, AND SINCE THE INCIDENT I HAVE DONE RESEARCH ON THE LEVER DESIGN WHICH SEEMS TO BE UNIQUE TO MERCEDES WHICH HAS CAUSED DEATHS IN NEW YORK. JAKE FISHER, THE DIRECTOR OF AUTO TESTING AT CONSUMER REPORTS WAS CONNECTED TO THE ACCIDENT AND HAS A LOT OF INFORMATION ABOUT THE INEFFICIENCY AND SAFETY OF THE DESIGN. HTTPS://WWW.NYDAILYNEWS.COM/NEW-YORK/DONOHUE-SUV-GEARSHIFT-DESIGN-EYED-METRO-NORTH-TRAGEDY-ARTICLE-1.2125193
NHTSA complaint 11298470CLAMP ON THE POWER STEER HOSE CAME OFF. THE SPRING CLAMP DID NOT HOLD AND THE HOSE IS STRETCHED TOO TIGHT. WE LIVE IN FAIRBANKS, AK AND THE TEMPERATURE WAS -30 DEGREES. THE VEHICLE HAS LESS THAN 5000 MILES. WE WERE ABLE TO PUT ANOTHER CLAMP ON, WITH ONLY GETTING MINOR FROSTBITE ON FINGERS. WE WERE LUCKY THIS HAPPENED IN TOWN. THIS VEHICLE IS BEING PROMOTED AS A VEHICLE TO ACCESS MORE REMOTE LOCATIONS. THIS COULD LEAVE PEOPLE IN A DANGEROUS SITUATION. THIS HAS HAPPENED FREQUENTLY ON THIS VEHICLE ACCORDING TO SOCIAL MEDIA SITES. WE WERE LUCKILY PARKED IN A WALMART PARKING LOT, AND WHEN WE STARTED TO DRIVE OUT, THE STEERING WHEEL WOULD NOT TURN. AS WE HAD BEEN WARNED OF THIS HAPPENING, WE KNEW WHAT TO LOOK FOR. THERE WAS A POOL OF POWER STEERING FLUID BENEATH THE ENGINE. SHOULDNT THIS BE A RECALL ISSUE?
NHTSA complaint 11290921LANE DEPARTURE ASSIST OPTION - DANGEROUS AND DEADLY DESIGN IN CROSS WINDS, PASSING OR BEING PASSED BY OTHER TALL VEHICLES, ETCHING OUT OF ROAD TRAFFIC LANE MARKINGS IN CONSTRUCTION AREAS, AND ATTEMPTING ANY SWERVING EMERGENCY EVASIVE ACTION - THE VEHICLE BRAKES SUDDENLY LOCK UP AND THE STEERING BECOMES UNRESPONSIVE, THIS CAUSES ABRUPT RAPID DECELERATION AND LITTLE TO NO STEERING CONTROL. I ALMOST CAUSED A 6 VEHICLE PILE UP ON THE INTERSTATE THE FIRST TIME I DROVE MY NEW 2019 SPRINTER. AS IF THE ABOVE IS NOT HORRIBLE ENOUGH AND COUNTER TO ANY NORMAL DRIVING CORRECTION MANEUVER, THE BRAKE LIGHTS DO NOT EVEN COME ON... INCREDIBLY DANGEROUS. MERCEDES KNOWS ABOUT THE ISSUE, BUT HAS TAKEN NO ACTION.
NHTSA complaint 11281858Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.